Course Detail

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Managing and Harnessing the Potential of Generation 'Y'

Introduction

Generation X: born 1965 – 1981, aged 23 – 39 and Generation Y: born 1982 onwards require honest and open communication, good mentoring and non-authoritarian management.

Course Objectives

This program will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way.

Course Outline

• "Retain and Recruit" X and Y - workforce of the future.
• Understand key concepts of the Psychology of Motivation
• What is motivation and how that links to effective management.
• Identify the characteristics of the different generations and how it affects the workplace.
• Generic Skills to work with and managing Gen X and Y.
• What is Effective Communication - Setting the Bar high and setting expectations.
• Designing the chain of communication and methods of communication.
• Using Solution Focused strategies and learn how to talk with Gen X/Y and how not to.
• How to create a career development facilitation process with them.
• Team fatigue and what are the features of competition and collaboration in the Gen X and Y world

Trainer(s)

Ms Neubronner, Marion Agnes

Graduating with Hons in Literature from the NUS and a Distinction from the National Institute of Education, Singapore. With a Masters in education in Human Development and Psychology from Harvard Graduate School of Education, USA and a Counseling and Training experience, Marion has extensive research experience working with Generation X&Y as employees, co-workers and as learners. Having trained with experts in Social Emotional Learning in Harvard and University of British Columbia, Canada.

Who Should Attend

From senior executive level to senior-management, this is aimed at participants with a desire to better manage the younger workforce and also help integrate the different generations of the workforce to work more effectively as a team.

Course Details

Date:

8 September 2009

Time:

9:00am to 5:00pm

Venue:

NTU@one-north campus, Executive Centre

Closing Date:

13 August 2009

Fee:

Standard: SGD$350 Alumni: SGD$280 Group (3 & Above): SGD$315

Registration fees inclusive of:

Course materials
Light refreshments
Lunch
Complimentary parking (1 entry/day) - applicable at NTU@one-north campus only.
Prevailing GST

Online Registration

>> CLICK HERE to Register Online

Methods of Payment

1. Credit Card (Visa and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

Cancellation & Refund Policy

Written notification to cce@ntu.edu.sg or fax: (+65) 6774 2911 at least 10 days before course commencement	No cancellation charges (Full refund)
Written notification within 4 – 9 days before course commencement	50% of course fees (50% refund)
Written notification within 3 days before course commencement	100% of course fees (No refund)